Abstract
The advancement of technology has brought a significant impact to our lives, including in the health sector. The presence of telemedicine allows us to access health information and health services very easily. It enables users to communicate with doctors virtually via chat consultations and video calls. Halodoc, a telemedicine platform from Indonesia has been providing health services, including psychologist consultation to cover mental health issue in Indonesia. Data stated that a month after Covid-19 break, mental health consultation in Halodoc was rose by 80% than before. Most of the users stated that they satisfied with the consultation sessions. However, quite few number of users also stated that they face several challenges in terms of communication between doctor and patient in online consultation. Therefore, this study aims to discover the interpersonal communication challenges in health communication practice between psychologist and patient in online consultation and how to cope with it. The Interpersonal Communication, Health Communication, and Computer Mediated Communication are used to analyse the case. This study was conducted using qualitative research with case study method. The research technique used was structured interviews with psychologists at Halodoc who actively consulted about mental health at Halodoc. This research found that the challenges in mental health online consultations are patient openness, language barrier, limited non-verbal expression, and patient trust to the psychologist. To address this challenge, the psychologist applied interpersonal communication strategies, such as develop empathy and using alternative tools to develop patient’s openness and trust.
Author Information
Stefanie Lunardy, Universitas Multimedia Nusantara, Indonesia
Helga Liliani Cakra Dewi, Universitas Multimedia Nusantara, Indonesia
Paper Information
Conference: MediAsia2024
Stream: Social Media and Communication Technology
This paper is part of the MediAsia2024 Conference Proceedings (View)
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To cite this article:
Lunardy S., & Dewi H. (2024) Mental Health Consultation Through Telemedicine, Does it Work? A Case Study of Psychologists and Patients in Online Consultation ISSN: 2186-5906 – The Asian Conference on Media, Communication & Film 2024: Official Conference Proceedings (pp. 235-241) https://doi.org/10.22492/issn.2186-5906.2024.20
To link to this article: https://doi.org/10.22492/issn.2186-5906.2024.20
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