Burnout and Job Satisfaction Among University Staff in Malaysia


Introduction: Burnout among university staffs potentially affects personal and professional performance and causes job dissatisfaction.
Objectives: The purpose of this study was to ascertain the prevalence of burnout and its associated risk factors among the University staff involving both academician and non-academician and relate these to their job satisfaction.
Methods: A cross sectional study was conducted among the University Technology MARA (UITM) staff involving both academician and non-academician. The participants were emailed the questionnaires through their university email and alternative email addresses. They were asked to complete questionnaires on their sociodemographic and work details, Copenhagen Burnout Inventory (CBI) and Job Satisfaction Scale (JSS).
Results: A total of 411 staff participated in the study with the mean age of 38.8 years old (SD=7.93). Among the 411 participants, 216 were academicians. Academician demonstrated greater burnout levels when compared to non-academician in regard to personal matters (t411= 4.33, p < .001), work matters (t407= 3.19, p < .005) and client matters (t411= 3.51, p < .001). Non-academician demonstrated greater job satisfaction levels when compared to academician (t411= -2.92, p < .005). Correlational analyses indicated high correlation between job satisfaction and burnout due to work, with higher burnout levels associated with lower job satisfaction between the two groups.
Conclusions: This study showed that academicians suffers from high levels of burnout in aspects of personal, work and client related matters and this greatly affect their job satisfaction. Undetected, these may have further negative impact to the staff and the University.

Author Information
Nurul Azreen Hashim, Universiti Teknologi MARA, Malaysia
Salina Mohamed, Universiti Teknologi MARA, Malaysia
Azlina Wati Nikmat, Universiti Teknologi MARA, Malaysia
Norley Shuib, Universiti Teknologi MARA, Malaysia
Nor Jannah Nasution Raduan, Universiti Teknologi MARA, Malaysia

Paper Information
Conference: ACP2020
Stream: Psychology and Education

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Posted by James Alexander Gordon