Residential Aged Care Services – The Australian Experience

Since 1997, the provision of ageing and aged care services to older Australians has undergone significant change and growth. The sector has moved from what was considered a 'cottage industry' to a highly competitive market with a wide range of participants including for profit entities. This heavily government subsidised sector, which is based upon distinct pillars of accreditation and continuous improvement, compliance and regulation, complaints handling and management is widely considered to be one the most highly regulated aged care systems in the world. After 20 years of this new system, January 2017 marked the first step of deregulation and the introduction of Consumer Directed Care into community based services. This is due to be followed by a similar introduction into residential services, changes that are expected to fundamentally change the way ageing Australians receive community and institutional based aged care. This paper will begin by exploring the fundamentals of accreditation and continuous improvement, compliance and regulation and government funding in the Australian aged care sector and then look forward to examine how Consumer Directed Care will fundamentally change this approach.



Author Information
Rodney Jilek, St Elizabeth Home, Australia

Paper Information
Conference: AGEN2017
Stream: Aging and Gerontology

This paper is part of the AGEN2017 Conference Proceedings (View)
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