School Lunch Supply Process from the Perspective of Service Design: A Case Study of Elementary School Program in Taiwan


The school lunch program in Taiwan was developed in 1954. In recent years, related studies and reports demonstrate that the trend of Taiwanese student wasting their school lunch is climbing. Every year, the number of wasted lunch is as high as several thousand tons and the wasting up to 1.9 Billion NT in cost. Those wasted food and cost may have an impact on Taiwan’s economy, which may be a problem in society that shouldn't be neglect. However, there are rarely studies that focus on school lunch and its process. Furthermore, Service Design could discover current process and recognize the situation and solve the problem. Therefore this study will focus on using a service design approach to analysis the school lunch process. The researcher used method such as observation and in-depth interview to understand the relationship between school and group meal industry in the Process. Due to the time and resource limitation, the scope of the study is the case of primary school in yunlin county. Then, by using the KJ technique and user journey map to analysis the information. The result of this study is the development of service design diagram from group meal industry to school lunch table. The result could be served as a reference on future study regarding lunch wastage. This study hope future studies could focus on reduce the school lunch waste.

Author Information
Pin Hua Su, National Yunlin University of Science and Technology (YunTech), Taiwan

Paper Information
Conference: ACSS2017
Stream: Education and Social Welfare

This paper is part of the ACSS2017 Conference Proceedings (View)
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Posted by James Alexander Gordon