Abstract
Artificial Intelligence (AI) based chatbots have transformed education globally with several different chatbots becoming popular. However, adoption has been met with differing perceptions, particularly in developing countries’ education. AI can assist these countries as higher education institutions in these areas suffer from a high rate of lecturer turn-over and brain drain. Few studies have recorded developing countries’ students’ perceptions of chatbots, which is a gap this study fills. Using the Technology Acceptance Model (TAM) as a theoretical lens, quantitative data were collected using an online survey from 212 participants. The analysed results showed students had positive perceptions towards using chatbots, particularly ChatGPT. There is a general willingness to adopt AI chatbots despite some not knowing about chatbots. They also emphasised that using AI chatbots will reduce their workload and help them to understand their work. Additionally, few students are afraid to use chatbots due to plagiarism concerns and falsely generated information. These findings are useful for policymakers who must make informed decisions when formulating policies and guidelines for AI adoption in universities. The research findings guide university management on how to regularise and standardise the adoption and usage of innovative AI technologies, chatbots in particular, which students are currently using informally.
Author Information
Sichelesile Moyo, National University of Science and Technology, Zimbabwe
Phillip Nyoni, National University of Science and Technology, Zimbabwe
Belinda Ndlovu, National University of Science and Technology, Zimbabwe
Sibusisiwe Dube, National University of Science and Technology, Zimbabwe
Catherine Sibanda, National University of Science and Technology, Zimbabwe
Mary Dzinomwa, National University of Science and Technology, Zimbabwe
Paper Information
Conference: ECE2024
Stream: Design
This paper is part of the ECE2024 Conference Proceedings (View)
Full Paper
View / Download the full paper in a new tab/window
To cite this article:
Moyo S., Nyoni P., Ndlovu B., Dube S., Sibanda C., & Dzinomwa M. (2024) Assessment of Students’ Experiences and Viewpoints in Using Chatbots for Education Practice: A University Case of a Developing Country ISSN: 2188-1162 The European Conference on Education 2024: Official Conference Proceedings (pp. 773-783) https://doi.org/10.22492/issn.2188-1162.2024.59
To link to this article: https://doi.org/10.22492/issn.2188-1162.2024.59
Comments
Powered by WP LinkPress