Caring in Crisis: Unveiling Compassion Fatigue Among Indonesian School Counselors


The large number of traumatic problems in adolescents and the shortage of school counsellors cause school counsellors to have a heavier workload. Compassion fatigue occurs when a counsellor is unable to consistently demonstrate empathy, compassion and care to clients. This is due to the fact that constant contact with clients undergoing intense emotional experiences is very draining on the counsellor's physical and emotional reserves. This study aims to identify and describe compassion fatigue in school counsellors in Indonesia. A systematic research approach was required for this methodology to be successful. We used an online survey to collect data. To analyse it, we used the RASCH model to categorise the level of compassion fatigue in school counsellors. There are two indicators: job burnout and secondary trauma. The 13 items in the tool were used to measure the severity of compassion fatigue in counsellors. The study involved 69 school counsellors who were all actively involved in providing counselling services in junior high schools in Indonesia. The findings obtained from this study revealed that school counsellors in public junior secondary schools in Indonesia experience compassion fatigue at a moderate level.

Author Information
Dwi Sri Rahayu, Universitas Negeri Malang, Indonesia
Adi Atmoko, Universitas Negeri Malang, Indonesia
Muslihati, Universitas Negeri Malang, Indonesia
Arbin Janu Setiyowati, Universitas Negeri Malang, Indonesia
Setyorini Setyorini, Universitas Kristen Satya Wacana Salatiga, Indonesia

Paper Information
Conference: SEACE2024
Stream: Counselling

This paper is part of the SEACE2024 Conference Proceedings (View)
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To cite this article:
Rahayu D., Atmoko A., Muslihati ., Setiyowati A., & Setyorini S. (2024) Caring in Crisis: Unveiling Compassion Fatigue Among Indonesian School Counselors ISSN: 2435-5240 The Southeast Asian Conference on Education 2024: Official Conference Proceedings
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Posted by James Alexander Gordon