This presentation will review how different universities are supporting Asian students during the COVID pandemic. Traditionally, some of these programs have required Asian students to attend university in person in the United States. Due to issues with COVID and the US government, many students were not able to obtain the appropriate visa to attend in-person classes. Several universities also suspended in-person classes so students were forced to learn online. In addition to the challenge for instructors to migrate their face-to-face course to an online format, Asian students had additional technical issues. Many students that were surveyed had issues with Internet latency and blocked sites. Students complained of latency and not being able to access course materials. Technical support teams worked with students to use VPN connections but the student experience was still poor. This presentation will review a few students and their experiences during the pandemic taking their course work online from US institutions. One vendor, Beacon Education, will be highlighted for providing technical infrastructure and student support services to several of the US universities so students could have a better learning experience. During this presentation online student support services, technology challenges, and degree program advising will be reviewed. This presentation is a lessons learned for what has worked and what we are currently exploring in these areas.
Kristin Palmer, University of Virginia, United States