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Benny Erwin, Universitas Gadjah Mada, IndonesiaAbstract
This study examines the processes and digital competencies for handling online fraud cases (phishing) at the Directorate of Special Criminal Investigation (Ditreskrimsus) of the Regional Police of the Special Region of Yogyakarta (Polda DIY). Using a qualitative approach with a case study method, this study aims to analyze the handling process and identify the digital competencies required of police personnel. Data were collected through in-depth interviews with five members of Ditreskrimsus, observations of phishing case examination and filing activities, and analysis of investigation filing documents and phishing case handling reports carried out by the Polda DIY. This study adopted the DigComp 2.2 framework in data analysis. This framework identifies five areas of digital competency: information and data literacy, communication and collaboration, digital content creation, digital security, and problem-solving. The analysis indicates a gap in the digital competency area for Ditreskrimsus Polda DIY personnel. Through an analysis of the phishing handling process at Ditreskrimsus Polda DIY, this study highlights the importance of improving digital competency to increase the effectiveness of handling phishing cases in the dynamic digital era.
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Conference: KAMC2025Stream: Communication
This paper is part of the KAMC2025 Conference Proceedings (View)
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To cite this article:
Erwin B. (2026) Analysis of Digital Competence in Handling Phishing Cases: Case Study at the Special Criminal Directorate of the Yogyakarta Regional Police ISSN: 2436-0503 – The Kyoto Conference on Arts, Media & Culture 2025: Official Conference Proceedings (pp. 651-666) https://doi.org/10.22492/issn.2436-0503.2025.53
To link to this article: https://doi.org/10.22492/issn.2436-0503.2025.53
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