Author Information
Jonglak Somrang, Chiang Mai University, ThailandJanejira Cheenchart, Chiang Mai University, Thailand
Abstract
This research aims to develop a chatbot to support the financial, accounting, and procurement services of the College of Arts, Media, and Technology, Chiang Mai University, and to evaluate user satisfaction with the "Fin Dee" chatbot. The research process included designing the chatbot using Dialogflow integrated with the LINE Messaging platform. The study sample comprised 40 College of Arts, Media, and Technology staff members. Data collection tools included focus group discussions, interviews, and questionnaires, with data analyzed using mean and standard deviation. The findings reveal that the development of the chatbot, which utilizes Dialog flow in conjunction with LINE's Official Account, effectively facilitates processes related to disbursement, procurement, and supplies management. The “Fin Dee” Chatbot's unique features include receiving user messages, processing the messages using machine learning, and responding to users accordingly. The user satisfaction evaluation of the “Fin Dee” Chatbot indicates an overall high level of satisfaction. Among the evaluated aspects, design received the highest mean score, followed by content, while usability received the lowest mean score.
Paper Information
Conference: ACEID2025Stream: Educational policy
This paper is part of the ACEID2025 Conference Proceedings (View)
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To cite this article:
Somrang J., & Cheenchart J. (2025) The Development of Chatbots for the Financial and Procurement Office of the College of Arts, Media and Technology, Chiang Mai University ISSN: 2189-101X – The Asian Conference on Education & International Development 2025 Official Conference Proceedings (pp. 871-881) https://doi.org/10.22492/issn.2189-101X.2025.69
To link to this article: https://doi.org/10.22492/issn.2189-101X.2025.69
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