Abstract
This paper presents a pedagogical innovation project aimed at enhancing virtual communication skills in language courses, specifically within an English for Business Communication context. The initiative, conducted at the Universitat Politècnica de València, Spain, spanned two academic years and involved the design, implementation, and evaluation of simulation-based teaching units. During Phase I (2023-2024), three independent teaching units were developed, each targeting a specific communicative context: online job interviews, online presentations, and online meetings. Phase II (2024-2025) involved the implementation of these units in a Business English course attended by approximately 90 undergraduate students. Data collected through pre- and post-tests, surveys, and performance assessments indicated varying degrees of improvement in students' virtual communication competencies. Results showed significant improvement in online meetings, slight improvement in job interviews, and no significant change in online presentations. Teachers' evaluations and student feedback highlighted the clarity, usefulness, and motivational impact of the activities. The findings support the integration of simulations and role-playing as effective strategies for developing digital communication skills in higher education.
Author Information
Hanna Skorczynska, Universitat Politècnica de València, Spain
Paper Information
Conference: ACEID2025
Stream: Foreign Languages Education & Applied Linguistics (including ESL/TESL/TEFL)
This paper is part of the ACEID2025 Conference Proceedings (View)
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