Assessment of Crisis Management in Higher Education Institutions Towards Academic Quality and Impacts on Students

James Alexander Gordon on 18th December 2023



Author Information

Calvin Nathanael Utomo, University of Nottingham Malaysia, Malaysia
Kian Wah Liew, University of Nottingham Malaysia, Malaysia
Kalaimagal Ramakrishnan, University of Nottingham Malaysia, Malaysia
Edwin Goh Boon Hoe, Peninsula College, Malaysia
Kok Cheong Wong, University of Nottingham Malaysia, Malaysia
Yuen Choon Wah, University of Malaya, Malaysia
Syed Khairi Syed Abbas, Infrastructure University Kuala Lumpur, Malaysia

Abstract

In response to the Covid-19 pandemic, the Ministry of Higher Education in Malaysia issued various directives for higher education institutions (HEIs) to follow. These directives are mostly general and therefore lead to differences in Covid-19 crisis management plan. The importance of a well-designed and properly implemented crisis management plan is highlighted as it minimises disruption to service delivery, which affects academic quality and perception of students, especially regarding their motivation and experience as a student. This paper investigates how academic quality and students’ perception are affected by the implementation of crisis management plans in HEIs. Using a structural equation modelling approach, data from students in various HEIs in Malaysia are analysed to explore the relationship between crisis management plan implementation and student constructs. Based on the findings of these analyses, this paper aims to contribute by providing a suggestion of possible improvement on the existing system on the design and implementation of a crisis management plan that is beneficial for students in the event of a crisis and enhancing the resilience and adaptability of the higher education system in the face of unforeseen challenges.


Paper Information

Conference: ACEID2024
Stream: Learning Experiences

This paper is part of the ACEID2024 Conference Proceedings (View)
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To cite this article:
Utomo C., Liew K., Ramakrishnan K., Hoe E., Wong K., Wah Y., & Abbas S. (2024) Assessment of Crisis Management in Higher Education Institutions Towards Academic Quality and Impacts on Students ISSN: 2189-101X – The Asian Conference on Education & International Development 2024 Official Conference Proceedings (pp. 947-958) https://doi.org/10.22492/issn.2189-101X.2024.75
To link to this article: https://doi.org/10.22492/issn.2189-101X.2024.75

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