Abstract
The study was conducted to determine students’ recognition, awareness and the effectiveness of the various services offered by the office of the student affairs and services. The researchers employed a descriptive research design. The researcher-made questionnaire served as the main instrument in the data collection. Feedback and comments from the participants were also solicited. The survey was administered using Google Forms, with strict adherence to informed consent and the Data Privacy Act. The collected data was summarized and processed using descriptive statistics particularly frequency and mean. The comments and suggestions were presented in a word cloud, while elbow method was used to determine the optimal number of clusters. The results indicate that while some services, such as counseling and career guidance, obtained high recognition and utilization, others, such as financial aid and health services, lacked awareness and utilization. The study also reveals a significant gap between perceived effectiveness and actual outcomes, highlighting the need for improved communication and promotion strategies. Top five most occurring words in the corpora are student, service, good, campus, and offer. The data set was clustered using k=2. These findings contribute to enhancing the overall quality and accessibility of student support services. Efforts should be made to enhance awareness and utilization of health services, socio-cultural services require increased promotion and engagement, and job placement services should be promoted more effectively.
Author Information
Rosemarie Pragacha, Cavite State University, Philippines
Cereneo Santiago Jr, Cavite State University, Philippines
Emy Grace Patambang, Cavite State University, Philippines
Ma Leah Ulanday, Cavite State University, Philippines
Zarah Jane Centeno, Cavite State University, Philippines
Erwin Cahapin, Cavite State University, Philippines
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