Occupational Wellbeing in the Post-pandemic Era: Employee Insights and Experiences from a Higher Education Institution in Oman


Background: Globally, COVID-19 posed multifaceted challenges to the educational system and employees were driven into completely unfamiliar territory. As the scenario in higher education returns to normalcy, it is beneficial to retrospectively reflect on the experiences and challenges during the pandemic. It is also vital to assess any residual impact that may influence employee wellbeing and productivity. The objectives of the present study were to assess the impact of COVID-19 on the wellbeing of faculty and staff at the National University of Science and Technology, Oman & explore post-pandemic wellbeing. The study also aimed to assess employee resilience capacity and psychosocial satisfaction. Method: 138 employees consented to participate in this study. The survey method, involving item pooling from standardized scales- COVID Stress Scale, WHO-5 Wellbeing Index, the Connor Davidson Resilience Scale, and the WHO Quality of Life-Brief, was used. Results: Results indicate that a majority of employees (67.7%) experienced stress and anxiety during the pandemic. The support provided by the administration (64.9%) and access to vaccination services (48.6%) primarily contributed to the wellbeing of staff members during this time. Participant responses also indicated that following the pandemic, overall wellbeing and resilience capacity were adequate. However, 23.4% of employees reported that they currently experienced negative feelings. Conclusions: These findings reiterate that organizational interventions to reduce stress levels and enhance resilience and wellbeing are of paramount importance. In addition, the adaptive and versatile role of employee support services has been brought to the forefront due to the pandemic experience.

Author Information
Miriam Simon, National University of Science and Technology, Oman
Aliza Batool, National University of Science and Technology, Oman
Trinette Fernandez, National University of Science and Technology, Oman

Paper Information
Conference: ACP2024
Stream: Mental Health

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Posted by James Alexander Gordon