"Design Thinking"(DT) as a human-oriented problem-solving methodology has been widely discussed in the world. DT is becoming popular in interdisciplinary field and complex problem scope. DT workshops began to be applied around 2010 for heterogeneity team building and co-creation. However, there is still room for improvement in team performance and effectiveness during the co-creation activities in DT process, especially in the new trend of online DT environment or workshop setting due to the pandemic limitation after 2020. The academic discussion of online co-creation process of DT is also still undeveloped. With this perspective, to answer the raised research question regarding the DT team performance in online co-creation process, this research adopts the theoretical perspective of constructive controversy training to develop the online discussion mode for remote DT workshop in online co-creation platform, thereby evaluating the mechanism of online team building and the improvement of team performance through the experiment design of online DT workshop provided by this research. Two interdisciplinary DT teams were selected to participant in this workshop for data collection and analysis as the experimental and control groups in the research design. The research findings reveal the role and influential effect of constructive controversy training before the workshop team building and show how the team performance in the DT process can be improved and adjusted by the constructive controversy elements. This analysis and raised findings are also explained by the framework of SMRC model to identify the team communication ways in the workshop.
Wei-Cheng Chao, Institute of Creative Industries Design, National Cheng Kung University, Taiwan
Chia-Han Yang, Institute of Creative Industries Design, National Cheng Kung University, Taiwan