Continuous Improvement for Operational Efficiencies within Academic Operations


There are many challenges associated with the management of adjunct faculty profiles and operations in an online, asynchronous environment. One of the biggest challenges for our institution was with the centralization of many of the processes, records, and data that exists across various systems at the university. Centralization of these systems and processes has been a major focus for the Academic Operations Department at the University of Arizona Global Campus (UAGC) for the last 2+ years. Despite the successes experienced through these migrations, the academic operations department has operationalized a process to execute the evaluation of systems and processes to ensure continuous improvement of the overall user experience. This Session will share the continuous improvement process leveraged by UAGC’s Academic Operations department to identify, plan, execute, and review necessary system and process enhancements. We will specifically focus on the design, development, and implementation of a new adjunct faculty compensation model that the university launched in October of 2021, and the process we used to evaluate and collect feedback from faculty and staff to help make informed decisions on planned improvements for next fiscal year, beginning on July 1st 2022. These include system and process enhancements and additional resources developed to best support our diverse faculty population and improve the overall faculty experience.

Author Information
Bryan Aylward, University of Arizona Global Campus, United States
Cassie Hurst, University of Arizona Global Campus, United States

Paper Information
Conference: IICE2023
Stream: Higher education

The full paper is not available for this title

Virtual Presentation

Comments & Feedback

Place a comment using your LinkedIn profile


Share on activity feed

Powered by WP LinkPress

Share this Research

Posted by James Alexander Gordon