The Impact of Organisational Learning and Development for Employee Performance and Development: The Certis Group Case Study


Organizations that invest in their staff learning and development are more likely to see better staff engagement, retention and productivity (Huselid, 2017). However, there have been over 55 research articles on learning and development in the past 20 years, all of which identified limited evidence of benefits to organizations from leadership and management development and other training programmes. There were also no substantial, quantified evidence that such programmes have direct, tangible benefits for organizations in the form of ROI, reduced turnover or other potentially desired outcomes (Seidman, Pascal, McDonough, 2020). As such, Certis Group embarked on a Learning and Development impact study. This was to measure the impact of their Learning and Development program that supports their close to 900 management staff in Singapore with an Individual Development Plan (IDP), called Project Marvel. The initiative anchored on an Individual Development Plan, which included setting of an annual learning hour key performance indicator (KPI) of 24 hours for each staff. The impact study involved conducting a post program survey with 12 multiple choice and open ended questions, and the data was analyzed using quantitative and qualitative analysis methods. The results show positive application of knowledge and skill-sets, resulting in increased productivity, team performance and improved team skills. This were reported by a statistically significant population (95% Confidence Interval) of staff as well as their people managers.

Author Information
Kenneth Tan, Certis Corporate University, Singapore

Paper Information
Conference: ACE2022
Stream: Adult

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Posted by James Alexander Gordon