Contact Tracing Apps for Community Resilience Battle Against COVID-19 The App Review Analysis From US COVIDWISE; France TousAntiCovid; Finland Koronavilkku; and China Alipay Health Code


The purpose of this research is to interpret of what features are discussed in the COVID-19 contact tracing apps’ reviews by utilizing opinion methods. Four apps are selected including: US COVIDWISE; Finland Koronavilkku; France TousAntiCovid: and China Alipay health code. The features of the apps’ reviews are extracted and categorized into various groups, to measure the effectiveness of the contact tracing apps. Sentiment analysis is performed upon each individual review. Interpreted issues are assigned to each specific opinion features in the apps’ reviews. In the perspective of community resilience, contact tracing apps play vitally significant approach to combat the spread of COVID-19 not only locally but also globally. The effectiveness of apps requires collaboration of local capitals, health organizations, and governments.

Author Information
Boyang Zhang, Tampere Universities, Finland
Hui Xu, Shanghai Maritime University, China
Yingdong Liu, University of Strasbourg, France

Paper Information
Conference: ACAH2022
Stream: Media

This paper is part of the ACAH2022 Conference Proceedings (View)
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