Successes and Challenges of a Business Process Redesign and Centralization of Faculty Management Systems and Process into a Faculty Portal


University of Arizona Global Campus’s (UAGC) Academic Operations teams have spearheaded a complete Business Process Redesign (BPR) of the institution’s work, centralizing many of the 3rd party systems and processes into one, centralized faculty management portal/system supported through APL nextED. This presentation will outline the successes and challenges experienced with the initial migration of processes from numerous 3rd party products, as well as our internally supported academic operations systems and services, to a centralized faculty management portal. This will include the initial project plan, challenges encountered, and future projection and planning for next phases. The presenters will outline the approaches taken in the design and migration of services over to the system as well as our communication strategy with Full Time and Associate Faculty.

In addition, the presenters will outline how the Academic Operations teams have implemented a focus on continuous improvement through the application of Active Learning Theory. Through a collective approach focused on process improvement and improved operational efficiencies in all functions and processes, the teams are seeing immense efficiency increases that are now managed through the new faculty management portal.

Author Information
Bryan Aylward, University of Arizona Global Campus, United States
Cassie Hurst, University of Arizona Global Campus, United States

Paper Information
Conference: IICE2022
Stream: Higher education

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Posted by James Alexander Gordon