Online Learning and COVID-19 in Higher Education: A Case Study


From the beginning of 2020, the outbreak of COVID-19 caused global universities to close campuses and initiate online learning. In this situation, studies of the online learning experiences in universities are important in improving practice. This case study of the online learning implementation in a university in Singapore provides such information. The study addresses the question of: “How do the external factors of Task-Technology Fit and Unified Theory of Acceptance and Use of Technology affect the behavioural intention of online learning”. The study is based on sound Information Technology (IT) models of users and key IT issues and looks at the integration of two Information Systems (IS) models: Task-Technology Fit (TTF) and Unified Theory of Acceptance and Use of Technology (UTAUT). The respondents in the study are students of the key case university disciplines. The emerging findings provide recommendations derived from the students’ experiences for effective online teaching practices. These apply to the Singaporean context, and importantly, provide insight for the design of an effective online learning ecosystem for the post-pandemic higher education society.

Author Information
Siti Norbaya Azizan, Sunway University, Malaysia
Angela Siew Hoong Lee, Sunway University, Malaysia
Glenda Crosling, Sunway University, Malaysia
Graeme Atherton, Sunway University, Malaysia
Benedict Valentine Arulanandam, Sunway University, Malaysia
Catherine Cheng Ean Lee, Sunway University, Malaysia

Paper Information
Conference: IICEHawaii2021
Stream: Learning Experiences

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Posted by amp21