Psychological Safety in Teams: Essentials to Developing High Performance and Continual Learning Teams

Abstract

This study aims to study and improve workplace performance and team learning by improving team Psychological Safety through a proprietary designed program called the Certis ALIVE Program. Team Psychological Safety measures how much the team grow and learn from mistakes and allows risk-taking behaviour (Edmundson,A. 1999). Research was also done to understand the literature insights to how psychological safety is built and how the lack of trust will affect team performance and team learning. Based on key research done by Amy Edmundson on psychological safety and learning organizations. The research team set about designing the ALIVE program, with objectives: 1. To create an engagement agenda for all meetings 2. To create an environment of courage and encourage voice within team meetings. A three month long impact study was conducted between two of the largest teams in the Singapore office, using experimental research design, with control and experimental groups, pre and post testing of means, followed by a semi-structured focus group interview. Quantitative and qualitative data was collected, analyzed and discussed to measure and evaluate the effects of the ALIVE program in meeting its objectives of encouraging and building trust and psychological safety within and across teams.



Author Information
Kenneth Tan, Singapore Management University, Singapore
Wai Kit Ng, Certisgroup, Singapore

Paper Information
Conference: ACP2020
Stream: Industrial Organization and Organization Theory

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