Abstract
The purpose of this study was to investigate the demand of application of IC ticketing system in domestic retail industry by examining the needs of adoption of small amount paying method and the reasons for customers using of IC stored value card in this industry and aimed at providing suggestions on the e-development of small amount paying methods for domestic retail and banking industries. This study was developed in a way that the model constructs in TAM were adapted to the context of IC ticketing system application in clinic fees. Scale items on the survey include those measuring perceived usefulness, perceived ease of use, a user's attitude toward using and intention. The questionnaire contains no identifying information about the individual participants. A total of 501 Taipei City Hospital patients feedbacks were collected. Results indicate most of the relationships in the pro-posed model are statistically significant and in the predicted directions. Each observed variables influence with two ways: direct effect and indirect effect, and the total effect is the sum of direct effect and indirect effect. The Main effect of most of these observed variables is direct effect, but the information technology experience with the perceived usefulness. In this study, it could be finding that the perceived usefulness, the perceiver ease of use is positively associated with users attitude toward using, and the perceiver ease of use is positively associated with the perceived usefulness. It means the useful and easily operation of payment clinic fees with IC ticketing system (such as
Author Information
Yi-Horng Lai, Oriental Institute of Technology, Taiwan
Paper Information
Conference: ACSET2015
Stream: Technology and Society: The Social and Societal Impact and Implications of Technology
This paper is part of the ACSET2015 Conference Proceedings (View)
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