An Empirical Study of Cloud Maturity across Industries


The cloud adoption can be regarded as a paragon shift of business transaction, which will accompany with business process reengineering. How do cloud systems be implemented to enhance the business processes across industries? By conducting a empirical survey, this study focuses on the comparison of the cloud adoption across industries in Taiwan. This research project was conducted by two research institutes (i.e. IDC and III). A cloud maturity matrix is composed of four dimensions (i.e., familiarity, process, change management, and performance). Through investigating the cloud maturity of seven industries, including finance, public/education, retail, manufacturing, ICT, healthcare, and transportation, the contributions of this work are: (1) to compare the status quo of cloud adoption across industries, (2) to understand the possible factors of difference toward industrial cloud adoption, and (3) to discuss the strategy foci for industries. A cluster-random sampling method was utilized to chosen 724 qualified firms from the IDC survey database. One hundred and seventy one valid response were received. The findings reveal that the significant different across industries in cloud maturity. Both public/education and healthcare reveal highest cloud maturity. The public/education industry is more mature in familiarity, process, and change management. The ICT industry performs better in change management, while the healthcare industry shows higher performance. The findings provide valuable insights for managers and policy makers to develop effective cloud development policies and procedures. Keywords: Cloud Computing, System Adoption, Cloud Maturity, Industrial Survey.

Author Information
Cheng-Chieh Wu, Institute for Information Industry, Taiwan
Sheng-Chi Chen, Institute for Information Industry, Taiwan

Paper Information
Conference: ACBPP2015
Stream: Economic Development

This paper is part of the ACBPP2015 Conference Proceedings (View)
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Posted by James Alexander Gordon