Education has entered a new era in which quality is considered a vital factor in the competition among economies since the observed delta quality of products or services is hugely determined by the manner the engineers, businesspersons, executives, managers, and educators think and decide about quality. Similarly, higher education in today’s competitive world is driven by quality because of the growth and development of global market of education. Although there are some voices that are skeptical about the implementation of total quality management philosophy into education, it seems that educational institutions present the most suitable platform to put in place the quality management values than any other existing management systems. Furthermore, the literature suggests a plethora of critical success factors with potential influence on quality management in higher education institutions with no universal agreements. Hence, this paper aims to identify the critical success factors of quality management in higher education institutions in Morocco. By using the Delphi Technique and university professors from eight different Moroccan public universities as panelists, this research revealed that top management commitment and responsibility, working environment, employee involvement, employee training and development, infrastructure, and cultural and organizational transformation ability are critical success factors of quality management in higher education institutions in Morocco.
Youssef Loutfi, Al Akhawayn University in Ifrane, Morocco
Stream: Higher education
This paper is part of the ECE2015 Conference Proceedings (View)
View / Download the full paper in a new tab/window