During the field research concerning job satisfaction and commitment we noticed, that there are no fundamental difference between answers of middle level managers and workers. They complain the same topics to comparable degree. We done that analysis in plant, that is foreign investment of world operating company in Poland (Lower Silesia). The ample is composed of 81 workers, 25 administrative staff and 11 managers, so general N=117. We use chi-square analysis to determine, whether and in which dimensions managers differ from workers and administrative staff. We show, that in such conditions, centralization of power may be high and middle and lower level managers may be more similar to workers. We are discussing the possible reasons of that “disempowerment” in terms of so called “end of the pipe model” or “internal networks” structure. We show also, that some kind of remedy can be in such situations using of TQM practices (e.g. quality circles, CI, 5M).
Krzysztof Łobos, Higher School of Banking, Poland
Mirosława Szewczyk, University of Technology, Poland
Stream: Economics and Management
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