A Study on the Work Stress Sources, Consequences and Coping Strategies of Taiwan Airport Ramp Ground Staff


Airport ramp safety becomes an essential topic in global aviation safety. According to the estimation of Flight Safety Foundation, losses from apron damage cost the world's air carriers in the vicinity of US $5 billion every year. Ramp operations suffering time pressure, all flight preparations have to be done within limited period and tend to make mistakes, especially in flight delays. Therefore; the work stress and factors-related analysis of airport ramp ground staff is very important. Besides this study surveys were undertaken from airport ground staff in Taiwan; therefore the work stress questionnaire was elicited from literatures review and expert interviews. After the reorganization, the descriptive statistics, one-way ANOVA, and structural equation modeling analysis were used to analyze the data. This study attempts to serve as a reference for aviation-related units and government for getting a grip on work stress sources in the ramp operations, and then to improve the ramp safety and to prevent accidents possibility of ramp operations.

Author Information
Ning-Yu Yen, NKUHT Transportation and Leisure Service Management, Taiwan

Paper Information
Conference: ACSS2013
Stream: Social Sciences

This paper is part of the ACSS2013 Conference Proceedings (View)
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