Adoption Theories in Enterprise Resource Planning (ERP) of Health Service for the 21st Century

Abstract

The research aims to synthesize the concepts that affect the adoption behavioral of the Enterprise Resource Management system of healthcare in Thailand. The process performed includes analysis  of  synthetic documents and related research to create an interview tool template to be used in interviewing with expert in health organizations. Eight experts who have experience working in a university hospital have been interviewed in Semi-Structured Interview format in order to conduct Content Analysis and define a conceptual framework for examining the adoption behavioral of the enterprise resource management system in hospitals in Thailand in the next stage of research. The expert used in the examination must be a user of enterprise resource management system in hospitals under the Ministry of Education of Thailand. Various theories such as Technology Acceptance Models (TAM), Unified Theory of Acceptance and Use of Technology (UTAUT), and Institutional Theory were used in the research. The research results showed that all factors in Effort Expectancy, Performance Expectancy, Facilitating Conditions, Coercive Pressure, Normative Pressure, and Attitude Toward Using have clear affect on the acceptance and use of the system.



Author Information
Sakonnan Huncharoen, King Mongkut's University of Technology North Bangkok, Thailand
Namon Jeerungsuwan, King Mongkut's University of Technology North Bangkok, Thailand

Paper Information
Conference: ACSET2013
Stream: Education

This paper is part of the ACSET2013 Conference Proceedings (View)
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Posted by amp21