Measuring Performance Using Data Envelopment Analysis and Balanced Scorecard for Taiwan Medical Equipment Industry

Abstract

Nowadays, the rapid changes of industrial environment have led to fierce competition among enterprises, and evaluating performances has become crucial in maintaining competitive advantage. Researchers have developed different ways of evaluating performance over the past, but there are some errors in which using single method in analyzing performances will occur. Therefore, in this research we adopt application of innovative methods that will combine Data Envelopment Analysis (DEA) and the Balanced Scorecard (BSC) to complement the shortcomings arising under a single method. The study is provided with performance of scientific assessment methods and we hope to find out the effectives way to solve company operating problems. The government introduced six new rising industries in the past few years, giving them development subsidies and the budget spent on subsidies are increasing over the years. With population rapidly aging and people healthcare concept gradually mellow, the biotechnology becomes future star industry. In this study we chose the medical equipment listed company to be our research sample, using Balanced Scorecard (BSC)and Data Envelopment Analysis(DEA)to find the key successful factor (KSF) of the industry. Through this study, we can know Taiwan medical equipment industry operating status and we will give some suggestions to increase whole industry performance. This study intends to use DEA performance assessment tools and is based on four BSC perspectives to analyze the data under the medical equipment industry in Taiwan. The study also provides much better contribution that we strengthen the DEA application to judge inefficient resource. Key words: Balanced Scorecard(BSC), Data Envelopment Analysis(DEA), performance evaluation, key successful factor (KSF))



Author Information
Chien-Ta Ho, Technology Management, Taiwan
Yen Wei Yeh, Technology Management, Taiwan

Paper Information
Conference: ACP2014
Stream: Psychology

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