Dealing with Emotional Crisis: A Phenomenological Exploration of Thai Helpers’ Perception and Experiences


Emotional crisis is a state of the mind that signifies the suffering caused by the feeling of insecurity from the environments, personal dilemmas, or psychological distress. Past literature has indicated that some of the tragedies/negative life events happening to students especially those in a university level cause severe distress and emotional crisis. A better understanding about psychological experiences of those who were in the crisis would be beneficial to the development of both preventative and intervention measures. The objective of this research is therefore to study experiences regarding emotional crisis of Thai undergraduates from the perspectives of psychological helpers. Phenomenological research method was utilized in this investigation. 12 key informants who have provided psychological supports to undergraduate students who went through an emotional crisis participated in this research study. Each participant was interviewed individually via a set of 4 open ended questions, for 40 – 90 minutes long. The interview data was verbatim transcribed, coded and analyzed. Major themes regarding the experiences were identified as: situational interpretation that leads to the crisis perception, behavior responses signifying crisis distress, unhelpful thinking patterns, coping strategies, needs for social support, environmental factors perpetuating the distress, and post-traumatic growth. Implications of the findings regarding the significance of providing those undergoing the crisis with supporting systems, assisting them to create their own coping resources, and strategies in supporting those under this condition are offered.

Author Information
Nattasuda Taephant, Chulalongkorn University, Thailand

Paper Information
Conference: ACP2013
Stream: Psychology

This paper is part of the ACP2013 Conference Proceedings (View)
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To cite this article:
Taephant N. (2013) Dealing with Emotional Crisis: A Phenomenological Exploration of Thai Helpers’ Perception and Experiences ISSN: 2187-4743 – The Asian Conference on Psychology and the Behavioral Sciences 2013 – Official Conference Proceedings
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