Abstract
The utilisation of chatbots in medical treatment has demonstrated significant potential and advantages, with numerous healthcare facilities incorporating this technology into their patient care strategies. Nonetheless, there exists a scarcity of literature focusing on the perspectives of healthcare professionals regarding the incorporation of Artificial Intelligent Chatbots in diagnosing patients' illnesses and delivering medical care, particularly within hospitals in developing countries. Consequently, there is a pressing necessity to comprehend the perceptions of healthcare workers concerning the utilization of chatbots in medical care within the distinctive context of a developing nation. Grounded in the Unified Theory of Acceptance and Use of Technology (UTAUT), this investigation delves into healthcare workers' perceptions of the implementation of chatbots in medical care. Drawing upon qualitative data from a singular hospital case in Bulawayo, Zimbabwe, a developing country in Southern Africa, this study reveals that the effectiveness of chatbots in medical care is impacted by perceived usability, social values and facilitating conditions. These discoveries contribute to the existing knowledge by offering comprehensive insights into healthcare workers' viewpoints on chatbots in medical care. Such crucial findings are valuable for policymakers and key stakeholders in hospitals, aiding them in making well-informed decisions regarding the integration of innovative technologies within the critical domain of medical care. The advancement of technologies like chatbots relies on a thorough understanding of healthcare workers' perceptions and anticipations, thereby enabling hospitals to reap benefits from such advancements and similar innovations.
Author Information
Sibusisiwe Dube, National University of Science and Technology, Zimbabwe
Sithabile Sibanda, National University of Science and Technology, Zimbabwe
Belinda Ndlovu, National University of Science and Technology, Zimbabwe
Paper Information
Conference: EGen2024
Stream: Built Environment
This paper is part of the EGen2024 Conference Proceedings (View)
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To cite this article:
Dube S., Sibanda S., & Ndlovu B. (2024) An Investigation Into the Health Workers Perceptions on the Adoption of Chatbots in Medical Treatment: A Case of Bulawayo Hospital ISSN: 2435-4937 The European Conference on Aging & Gerontology 2024: Official Conference Proceedings (pp. 59-74) https://doi.org/10.22492/issn.2435-4937.2024.6
To link to this article: https://doi.org/10.22492/issn.2435-4937.2024.6
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