Too Good to be True: Unveiling Challenges in Modern Commercial Technology and the Vulnerability of Older Adults

Abstract

Technology is a new experience for older adults. Society functions centering around technology where for most older adults, technology is a mystery. Most older adults are not aware that they even have choice over tailoring their personal experiences, such as changing the folder to save photos. Technology for them is frustration and mystery, and these unsolved issues and neglection of older adults in technology world makes them vulnerable to the online frauds and modern commercial technology. The modern commercial technology, often advertised to be easy to use and solve users' problems quickly to resolve the mystery issues of older adults have. When it comes to installation and using the technology, including CCTV cameras, photo sticks, and AI based devices, there is limited guidance and instruction for older adults to learn and use. The commercial video for those products makes it “Too good to be true” for older adults. Often, the devices require apps to be installed. Although the smartphones older adults are using are non-popular models of Androids, as most of them are on limited budget. There are insufficient instructions on installing and using the technology for older version phones. The paper or digital instructions of "how to use" are often provided for popular recent smartphones. Methodologies: Interviews of 20 older adults, residing in the U.S.,related to their experience with commercial technology and struggles will be analyzed using thematic analysis. Ethnography study of older adults from senior centers and senior livings will be included to support the idea.



Author Information
Chorong Park, Purdue University, United States

Paper Information
Conference: AGen2024
Stream: Lifespan Health Promotion

The full paper is not available for this title


Virtual Presentation


Comments & Feedback

Place a comment using your LinkedIn profile

Comments

Share on activity feed

Powered by WP LinkPress

Share this Research

Posted by James Alexander Gordon