This research discusses the most critical soft (non-technical) skills development in midwifery education by using a collaborative methodology known as the World Café in the continuous education context at the Centre de Formation et de Simulation (FORSim) in Settat, Morocco. Non-technical skills complement technical skills to provide safe performance of technical activities and satisfaction of the parturient. To develop these skills by means of the World Café method, we asked nine midwives from two maternity hospitals in the Casablanca-Settat region to participate in the development of our Psychological, Organizational, Cognitive and Interactional (POCI) model. The study was conducted over a complete day, with three distinct phases : a self-assessment of the mastery level of the eight soft skills identified in the POCI model, four rounds of the World Café, and then a discussion and debriefing about the method. The World Café method permitted a dialogue about the possibilities for managing and approaching questions related to soft skills among midwives in a diversity of hospital contexts. According to the results, we observed that participants appreciated the non-stressful atmosphere of the World Café and were very proactive. The assessments and feedback from the midwives participating in this particular research study suggested that leaders can use the World Café approach to enhance soft skills and to improve midwives' interpersonal and soft skills as part of their continuing education.
Asmaa Ghafili, University Hassan First, Morocco
Abdellah Gantare, University Hassan First, Morocco
Claire Lobet-Maris, University of Namur, Belgium
Maximilien Gourdin, Université Catholique de Louvain, Belgium