Gathering of ‘Tacit Knowledge’ through Oral History


The University of Malaya is the oldest campus in the country. Over the years, many of its scholars including professors and staff have retired; many who are distinguished and reputable experts in their fields. Hence, there is a need to gather tacit knowledge from these individuals rapidly before the information are vanished forever, particularly non-quantifiable knowledge about social interactions that explained how decisions were made, how groups worked together and how communications flowed so that this crucial information can be passed on to future generations for reference and as a guidance. Such knowledge while unpublished, are commonly conveyed by narrative, although it is impossible to represent the knowledge explicitly. This paper provides an insight on the oral history project conducted by the University of Malaya Library and how the ‘tacit knowledge’ was gathered. It examines challenges in developing such spectrum of knowledge and discusses how the issues can be overcome. It is also hoped that through oral history, the depth of understanding from various perspectives and different situations could be further heightened. Furthermore, individuals are able to share their stories in their own words based on their own interpretations which are then recorded and preserved.

Author Information
Zanaria Saupi Udin, Universiti Malaya, Malaysia

Paper Information
Conference: ACE2019
Stream: Challenging & Preserving: Culture

This paper is part of the ACE2019 Conference Proceedings (View)
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Posted by James Alexander Gordon